Privacy Policy – SPEEDEL
SPEEDEL (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and disclose personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).
1. Personal Information We Collect
We may collect personal information necessary to provide our courier and delivery services, including:
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Full name
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Phone number
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Email address
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Pickup and delivery addresses
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Delivery details or special instructions
This information is collected when you contact us via our website, phone, WhatsApp, Messenger, or email.
2. How We Use Personal Information
We use personal information only to:
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Process and manage delivery bookings
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Communicate with you regarding enquiries or deliveries
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Provide customer support
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Improve our services and operations
We do not collect personal information unnecessarily and do not use it for unrelated purposes.
3. Disclosure of Personal Information
We do not sell, rent, or trade personal information.
Personal information may be disclosed only where necessary to:
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Complete a delivery service
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Comply with Australian laws or lawful requests by authorities
4. Data Security
We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure. Personal information is stored securely and retained only for as long as required for business or legal purposes.
5. Access and Correction
You may request access to, or correction of, your personal information by contacting us using the details below. We will respond within a reasonable timeframe.
6. Cookies and Website Use
Our website may use basic cookies or analytics tools to improve functionality and user experience. These do not collect personally identifiable information.
7. Changes to This Policy
This Privacy Policy may be updated from time to time. The current version will always be available on our website.
Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact:
📞 0426 454 440
📧 courier@speedel.com.au
📍 Darwin, Northern Territory, Australia